How Wrenchova collects, uses, and protects personal information related to our auto repair and maintenance services in San Miguel, Chile.
Last updated: October 19, 2026
Wrenchova is a professional auto repair and maintenance workshop located at Llano Subercaseaux 3519, 8910339 San Miguel, RegiГіn Metropolitana, Chile. We provide reliable diagnostics, brake repairs, oil changes, suspension servicing, electrical work, and complex mechanical repairs. This Privacy Policy explains how information shared through our website, phone, email, or in-person visits is handled. You may reach us at [email protected] or +56264655756. We are committed to honest service, transparent pricing, and customer satisfaction, and that commitment extends to respecting your privacy while we keep your vehicle running safely and efficiently.
This policy applies to personal data collected when you browse our website, submit a contact or booking form, call or email the workshop, visit our premises for service, or request estimates, invoices, warranties, or fleet maintenance arrangements. It describes categories of data we may process, purposes of processing, retention practices, sharing with service providers, and the choices available to you. It does not replace specific work orders, invoices, or written service agreements that may contain additional operational details about a particular repair job.
We may collect identity and contact details such as your name, email address, phone number, and postal or workshop delivery preferences. For vehicle service we typically collect vehicle make, model, year, license plate or VIN when needed for parts ordering, mileage, service history notes you provide, and descriptions of symptoms or requested work. Payment-related records may include invoice amounts, payment method references, and receipt identifiers, but we do not store full card numbers on workshop paper files beyond what is required for accounting. If you communicate by email or phone, we keep the content necessary to fulfill appointments, follow up on estimates, and document approved scopes of work.
Technical data may include browser type, device category, approximate region derived from network information, pages visited on our site, and timestamps if basic analytics or server logs are enabled. Preference data may include cookie consent choices and communication preferences such as whether you want appointment reminders. We do not knowingly collect sensitive personal data unrelated to vehicle service. We do not sell personal data to third-party marketers.
We use personal information to schedule appointments, prepare estimates, perform and document repairs, communicate status updates, issue invoices, honor workmanship follow-ups, and answer questions about completed services. We also use information to improve workshop operations, such as understanding which services are in demand, reducing wait times, and training staff on clear customer communication. Website analytics, if activated, help us understand aggregate traffic patterns so we can keep content accurate and useful for drivers seeking professional auto repair in San Miguel.
We may share limited information with trusted providers who help us operate, such as hosting or email delivery services, payment processors, parts suppliers when ordering components for your vehicle, and professional advisors like accountants when needed for compliance. These parties are expected to process data only for the services they provide to Wrenchova. We may disclose information if required by law, court order, or to protect rights, safety, and property. In a business transfer, customer records may move with the workshop assets under comparable privacy commitments.
Service records, invoices, and related communications are retained for as long as needed to complete the job, honor workmanship commitments, and meet accounting or legal retention periods. Website inquiry messages that do not become active jobs may be kept for a shorter operational period and then deleted or archived. When retention is no longer necessary, we delete or anonymize data in a manner appropriate to the medium, whether digital systems or paper workshop files.
We apply reasonable administrative and technical measures to protect personal information against unauthorized access, loss, or alteration, including access controls for staff, careful handling of keys and documents on site, and prudent use of digital tools. No method of transmission or storage is perfectly secure; if we become aware of an incident that affects your data in a material way, we will take appropriate steps to investigate and, where required, inform affected individuals and authorities.
You may request access to personal information we hold about you, ask for corrections of inaccurate details, or request deletion where applicable and not conflicting with legal retention duties. You may also object to certain processing or ask us to limit use for marketing. To exercise these choices, email [email protected] or call +56264655756 and describe your request clearly so we can verify and respond. We may need to confirm your identity before fulfilling requests that involve vehicle or invoice records.
We may update this Privacy Policy to reflect changes in operations, tools, or legal requirements. The date at the top will change when we do. Continued use of our website or services after an update indicates that you have reviewed the revised text. For significant changes affecting how we use personal data for existing customers, we will provide a clearer notice through our usual contact channels when practical.
If you have questions about this Privacy Policy or how Wrenchova handles personal information, contact us by email at [email protected], by phone at +56264655756, or in person at Llano Subercaseaux 3519, 8910339 San Miguel, RegiГіn Metropolitana, Chile during business hours. We aim to respond within a reasonable time and to resolve concerns in a fair and transparent manner consistent with our values of honest service and customer satisfaction.